Delivery terms
- Delivery Service is provided by A-Fontane Mattress
- Upon receipt of your order and payment, A-Fontane Mattress will arrange the shipment as soon as possible.
- It usually takes around 14 – 21 working days for an order to fully process and ready for delivery. If customer needs to re-schedule the delivery time, please contact us at 2408-0088 through customer service hotline at least 3 working days before the scheduled delivery date.
- Delivery service is only applicable within Hong Kong Island, Kowloon, New Territories which can be accessed by motor vehicles on paved roads(excluding outlying islands, remote areas, closed areas, P.O. Box and Post Box etc...). The additional charge will be added for the remote area. For details, please refer to the below Appendix (Additional Charges).
|
Service |
Qty(s) |
Delivery Fee |
Remarks |
|
Lifting product up/down the staircase charge |
Per product
|
HK$50 |
HKD$50/product/floor (maximum: 5 Floor) |
|
Discovery Bay gate charges
|
Per order
|
HK$210 |
Including HK$50 Tsing Ma Bridge Charge |
|
Ma Wan Gate Charges |
Per order |
HK$80 |
Delivery Time: 10:00am to 4:00pm |
* For all additional charge, customer must pay it in cash upon arrival.
* Depending on the on-site environment, customer may need to pay additional charge for the extra services provided.
* Customer is required to pay for the additional fee HK$50/each floor for each piece if the delivery address cannot be reached by lift. (5 steps or above of stairs to reach the lift will considered as one floor.)
Delivery Arrangement
Monday to Saturday (except Sundays and public holidays)
Delivery time: 09:00-17:00 (Monday to Saturday)
Undeliverable Orders
The orders will be returned due to reasons such as unknown delivery address, PO Box or hotel address, unsuccessful delivery, reject the package etc… such package will be returned to our warehouses.
For undeliverable order, customer is responsible to pick up the package within 3 months. Otherwise, all goods and payment will not be returned.